If you experience abnormal page loading or system behavior, we recommend clearing your browser cache and cookies. Stored data may sometimes cause issues such as incomplete page display, unresponsive functions, failed or slow file uploads, outdated information, or login problems. Basic troubleshooting can be performed by clearing your cache and cookies as outlined below.
Steps to clear cache and cookies (Google Chrome)
1️⃣ Open your browser Settings
2️⃣ Go to Privacy or History
3️⃣ Select Clear browsing data
4️⃣ Choose the time range All time
5️⃣ Select Cached images and files and Cookies and other site data
6️⃣ Confirm to clear the data
7️⃣ Close and reopen the browser, then sign in again
Note
- Clearing cookies will sign you out of the system. You may need to log in again using your username and password.
- This process will not affect any data or files stored in the system.
- For better stability and performance, we recommend using the Google Chrome browser.
- Guidelines for clearing cache and cookies on different devices